Overall Accessibility
The Southern Tier Independence Center Xscapes program seeks to provide an accessible experience for all users. As an organization that is centered around providing assistance, advocacy and services to people with disabilities. It is integral to our mission that our escape rooms are represent our core values. If there is anything that we can do to help make your experience with Xscapes more comfortable do not hesitate to reach out with any questions. We will make every effort to accommodate your requests to ensure that your time with Xscapes is safe, fun, and inclusive.
Physical Accessibility
Entrance and Facility Information
There is a parking lot across the street from the building and a door that faces the entrance of the parking lot. If you cannot use stairs please contact the xscapes team ahead of time and we will arrange to meet at the entrance with an elevator.
Wheelchair Accessibility
All of our rooms are wheelchair accessible and do not require the use of stairs. Please note that our rooms do have some puzzles that will not be in arms reach if you are seated in a wheelchair.
Wheelchair Accessibility
Although the games are designed to be played by people with a large range of abilities, we understand that standing for extended periods of time may be difficult for some players. If you or a member of your group would like seating accommodations, please contact us as we can place a chair in each segment of the escape room for use.
Sensory Accessibility
Sensory Bags
Sensory bags are available on request for use during your experience for no additional cost. These bags include:
● Flashlights
● Noise reduction headphones or ear plugs
● Eye masks
● fidget toys
Volume and Lighting Level Adjustments
We can adjust the volume of sound effects or background music upon request. Rooms may include low lighting as part of the experience. If anyone in your group may be sensitive to lighting effects, please let your game master know before entering the room so they can be adjusted accordingly.
Leaving the Escape Room
If at any point you are experiencing discomfort, the door you entered through is always unlocked and you can come and go as needed if the experience becomes too intense. You can feel free to step out and take a call, use the bathroom, or have a moment to yourself. Your timer however will not stop running once the game has begun.
Room Theming
Our games are designed to be fun for everyone. It will be suspenseful and thrilling, but we do not have any horror themed games at Xscapes.
Assistance and Support
Informational Video
Before every escape there is a subtitled informational video which outlines rules and game structure as well as a background story for the room you are about to enter.
Game Monitoring
There will always be a game master monitoring your experience though cameras and an intercom to ensure safety of users and provide assistance if necessary. You will always be able to communicate with that game master throughout the duration of the game if you need any help or require an adjustment to be made.
Service Animal Policy
All service animals are welcome in areas and escape rooms.
Feedback and Continuous Improvement
We would love to hear your feedback so we can identify what we are doing well as well as areas for improvement. If you have any comments, suggestions, or concerns about accessibility, please take a moment to fill out this brief survey on your experience using the form below. All responses to this form are anonymous and go directly to our staff so that they can continue to make improvements.